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Customer Support Specialist

Customer Support Specialist

🔥 Hot
We are looking for a candidate with over one year of experience in customer support and a B2/C1 English proficiency level. The ideal candidate should be eager to join an outstanding team and collaborate and support American clients.

You will:

  • Develop a high level of knowledge and understanding of the client's needs and the capacity of the team and the business to meet and exceed the client's expectations;
  • Analyze data/metrics/industry trends to proactively anticipate future issues, provide innovative solutions, and enhance workflows;
  • Manage the performance of a team of Team Leads (TLs) and Representatives;
  • Participate in interviews alongside the Client Recruitment team to select Representatives to fill vacancies within the team, as well as share ideas and make recommendations for continuous improvement of the recruitment process;
  • Distribute tasks and projects within the team.

You will receive:

  • Competitive compensation for services;
  • A hybrid schedule that balances the best of both worlds — work from the comfort of your home but also meet and socialize with your team members in coworking;
  • Opportunity to work closely with Pharmbills' top management to shape the business strategy, learn new things, and grow your career;
  • Opportunity to share your experience as you influence and mentor junior colleagues;
  • Imaginative and diverse team members around you;
  • Health insurance from our partner and HR support.
No suitable opportunity?
Please send us your CV – we're always looking for new team members. We'll probably have a position for you soon!
Send CV →

What next

With our five-step process and the support of your personal Client Service Manager, you’ll be developing your winning team in no time.
Sign Up
Let's kick things off with an 8-10 minute video chat where you can share your awesome experiences and aspirations.
Complete the test
Get ready for a bit of brain exercise! We've got two tests to check out your English, logic, and analytics skills. Takes about 40 minutes, so pick a comfy spot and try to do your best!
Pass an interview
Lights, camera, action! You'll be chatting with our Recruitment pro, it will be recorded for speedier decision-making.
Start the internship
Welcome to the beginning of your journey to learn all the necessary skills to work with clients. Get ready for two productive weeks!
Video Presentation
This assignment demonstrates your growth during training. Reflect on your experience and showcase your understanding.
Team Lead / Client Interview
Meet your potential Team Lead and discuss everything related to Pharmbills. Do you have any burning questions? Feel free to ask!