We are looking for a candidate with over one year of experience in customer support and a B2/C1 English proficiency level. The ideal candidate should be eager to join an outstanding team and collaborate and support American clients.
You will:
- Develop a high level of knowledge and understanding of the client's needs and the capacity of the team and the business to meet and exceed the client's expectations;
- Analyze data/metrics/industry trends to proactively anticipate future issues, provide innovative solutions, and enhance workflows;
- Manage the performance of a team of Team Leads (TLs) and Representatives;
- Participate in interviews alongside the Client Recruitment team to select Representatives to fill vacancies within the team, as well as share ideas and make recommendations for continuous improvement of the recruitment process;
- Distribute tasks and projects within the team.
You will receive:
- Competitive compensation for services;
- Remote service provision or from the co-working (depending on your location);
- A hybrid schedule that balances the best of both worlds — work from the comfort of your home but also meet and socialize with your team members in coworking;
- Opportunity to work closely with Pharmbills' top management to shape the business strategy, learn new things, and grow your career;
- Opportunity to share your experience as you influence and mentor junior colleagues;
- Imaginative and diverse team members around you;
- Health insurance from our partner and HR support.
