BPO services for Long-term care Pharmacies

Back-office outstaffing for long-term care (LTC) pharmacies provides numerous benefits that contribute to improved efficiency, cost savings, and enhanced service quality. LTC pharmacies face unique challenges in managing their back-office operations, which involve tasks such as medication dispensing, billing and claims processing, inventory management, and regulatory compliance. By leveraging the advantages of outstaffing with Pharmbills, LTC pharmacies can address these challenges effectively.

Turnkey solutions

Payroll
Accounts Receivable
Accounts Payable
Prior Authorization
Data Tracking Analysis/Entry
Customer Service
Tech Support
Real Estate Management
Bookkeeping
  • Daily, weekly or monthly timesheets
  • Bonuses and allowances calculation
  • Employees’ compensation preparation using payroll software
  • Payroll expenses reporting
  • New employees’ data entry
  • Health Insurance Billing;
  • Aging;
  • Bank Reconciliation;
  • Resident payor source tracking.
  • Census, payments processing
  • Invoice receipt, processing, coding, and payment;
  • Statement, Profit & Loss Reports Review;
  • Bank Statements, Credit Cards, Petty Cash reconciliation;
  • Communication with Clients, Vendors;
  • License, Permits, Insurance submission and renewal;
  • Checking statuses of prior authorization forms (calling and checking online),
  • Calling to request backdates, going through faxes
  • Checking batches if meds with appropriate rejections were moved there
  • Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
  • Type in data provided directly from customers
  • Verify data by comparing it to source documents
  • Update existing data
  • Retrieve data from the database or electronic files as requested
  • Communication with customers through various channels based on clients' needs
  • Acknowledging and resolving customer complaints.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Ensure customer satisfaction and provide professional customer support.
  • Troubleshooting technical issues based on the ticket priority;
  • Installing and configuring hardware and software;
  • Speaking to customers to quickly get to the root of their problem;
  • Talking customers through a series of actions to resolve a problem.
  • Invoice processing and review;
  • Subsidy posting and lease renewals;
  • Bank/Credit Cards Reconciliation;
  • Utility Accounts ownership/information changes update.
  • Day to day financial transactions recording and posting processing
  • Verification of transactions according to the correct day book, suppliers ledger, customer ledger and general ledger
  • Perform partial checks of the posting process
  • Complete tax forms
  • Data entry, maintenance of records, reports and financial statements creation
  • Processing accounts receivable/payable and payroll per clients' requests

Pharmbills Services To Meet Your Business Proccess Outsourcing (BPO) Needs

At Pharmbills we provide all-in-one staffing solutions for your business to elevate your back office management while saving money across the HR function.
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Benefits of Back-Office Outstaffing for Healthcare Providers

We offer accurate and timely accounts payable services to healthcare providers throughout the US
Cost savings

Pharmbills services allows LTC pharmacies to reduce overhead costs associated with hiring and training full-time employees. Instead of maintaining an in-house team for back-office operations, pharmacies can outsource these tasks to Pharmbills. This eliminates the need for additional office space, equipment, and employee benefits, resulting in significant cost savings.

Streamlined processes and improved efficiency

Pharmbills employ standardized processes and advanced technology solutions to streamline back-office operations. By leveraging these optimized workflows and systems, LTC pharmacies can benefit from improved efficiency, reduced errors, and faster turnaround times for medication dispensing, billing, and claims processing. This can lead to improved operational performance and better adherence to regulatory requirements.

Access to specialized expertise

Pharmbills provides LTC pharmacies with access to a pool of skilled professionals who specialize in pharmacy operations. These experts have in-depth knowledge of industry best practices, regulations, and technology solutions. By partnering with Pharmbills, LTC pharmacies can tap into this expertise and benefit from improved efficiency and accuracy in their back-office processes.

Scalability and flexibility

LTC pharmacies often experience fluctuations in demand, especially during peak periods or when new clients are onboarded. Pharmbills offers the flexibility to scale up or down the workforce as needed. Pharmacists and technicians can be allocated to handle the workload based on demand, ensuring optimal resource utilization and preventing bottlenecks.

Focus on core business

By outsourcing back-office functions, LTC pharmacies can free up valuable time and resources that can be redirected towards their core business activities. Pharmacists and other key personnel can focus more on patient care, medication therapy management, and expanding their service offerings. This enables pharmacies to provide better quality care to their LTC facility clients and enhance customer satisfaction.A

Risk mitigation and complianceA

Compliance with regulatory standards is crucial for LTC pharmacies to ensure patient safety and avoid legal issues. Pharmbills have dedicated teams that stay up-to-date with the latest regulatory changes and ensure compliance with state and federal regulations. By outsourcing back-office operations to these experts, LTC pharmacies can reduce the risk of non-compliance and focus on providing quality care.

Why outstaff back-office for Long-term care facilities with Pharmbills?

Here are some reasons why clients love working with Pharmbills:
Flat Rate Per Hour

Transparency, fairness, and flexibility 
while providing employers with greater control over project costs.

One-Time Start-Up Desk Fee

Cost savings, flexibility, networking opportunities, access to resources, and a collaborative environment for entrepreneurs

No Overhead Costs

Higher profitability, flexibility, lower risk, competitive pricing

No Additional or Hidden Fees

Transparent pricing. Trustworthy and straightforward business experience

90 days satisfaction guarantee

Opportunity to try our services risk-free

Pro management team for no cost

Achieve your business goals and boost profitability without necessarily incurring costs.

Pharmbills specializes in working with

Testimonials

S. Kravetz
Chief Operations Officer

“We had a problem sourcing and retaining professional, skilled remote talent. Then we started working with Pharmbills and were extremely pleased that they delivered what they promised: smart, motivated people. As a result of having dedicated Pharmbills ​teams that mesh well with our culture, we’ve been able to markedly improve our collection rates. In just a couple of years, we’ve added a significant number of new team members. When we need to grow, Pharmbills gets the job done quickly and successfully.”

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A new chapter in the growth of your business can begin right now! Fill out the form to get started.
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FAQs

How fast do we start?

Once we sign the contract, our regular hiring period to find a great-fit employee is up to 10 business days from the moment of the request submission.

Do we have training for the newcomers and who will be conducting it?

Prior to being accepted for the interview with the client, all candidates must pass through the internship program which consists of training in business communication, real estate billing, accounts receivable, and accounts payable. Each new client receives an onboarding specialist who will take care of all initial training and the creation of training materials for your business needs.

How long do employees work?

Our average contract length is 12 months. We are oriented for the long-term partnership both with employees and our Clients.

HOW IS WORK OUTPUT MONITORED?

At Pharmbills we use proof of work software technologies, such as activity monitor, screen capture, and task tracking. We also have time tracking payroll software, a diversified reporting system and comprehensive evaluations, including but not limited to workload evaluation and performance evaluation.

What about HIPAA - cyber security

Our SOC cyber security team is safeguarding security 24/7, a top priority. At Pharbmbills, we pride ourselves for following the highest level of HIPAA Compliance: administrative, technical, and physical safeguards, including but not limited to HIPAA Compliance Officer, strict BAA policies, annual audits, and regular trainings on the protection of health information that include the latest updates from the HHS. All of our employees work from secure Microsoft Azure servers with end points and jump points protected by Crowdstrike.

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