BPO services for Healthcare Providers

Back-office outstaffing with Pharmbills offers several significant benefits for healthcare providers, including cost savings, operational efficiency, access to specialized expertise, scalability, and the ability to focus on core competencies. By leveraging external resources, healthcare providers can optimize their administrative functions, improve patient care, and enhance overall organizational performance.

Turnkey solutions

Payroll
Accounts Receivable
Accounts Payable
Prior Authorization
Data Tracking Analysis/Entry
Customer Service
Tech Support
Real Estate Management
Bookkeeping
  • Daily, weekly or monthly timesheets
  • Bonuses and allowances calculation
  • Employees’ compensation preparation using payroll software
  • Payroll expenses reporting
  • New employees’ data entry
  • Health Insurance Billing;
  • Aging;
  • Bank Reconciliation;
  • Resident payor source tracking.
  • Census, payments processing
  • Invoice receipt, processing, coding, and payment;
  • Statement, Profit & Loss Reports Review;
  • Bank Statements, Credit Cards, Petty Cash reconciliation;
  • Communication with Clients, Vendors;
  • License, Permits, Insurance submission and renewal;
  • Checking statuses of prior authorization forms (calling and checking online),
  • Calling to request backdates, going through faxes
  • Checking batches if meds with appropriate rejections were moved there
  • Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
  • Type in data provided directly from customers
  • Verify data by comparing it to source documents
  • Update existing data
  • Retrieve data from the database or electronic files as requested
  • Communication with customers through various channels based on clients' needs
  • Acknowledging and resolving customer complaints.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Ensure customer satisfaction and provide professional customer support.
  • Troubleshooting technical issues based on the ticket priority;
  • Installing and configuring hardware and software;
  • Speaking to customers to quickly get to the root of their problem;
  • Talking customers through a series of actions to resolve a problem.
  • Invoice processing and review;
  • Subsidy posting and lease renewals;
  • Bank/Credit Cards Reconciliation;
  • Utility Accounts ownership/information changes update.
  • Day to day financial transactions recording and posting processing
  • Verification of transactions according to the correct day book, suppliers ledger, customer ledger and general ledger
  • Perform partial checks of the posting process
  • Complete tax forms
  • Data entry, maintenance of records, reports and financial statements creation
  • Processing accounts receivable/payable and payroll per clients' requests

Pharmbills Services To Meet Your Business Proccess Outsourcing (BPO) Needs

At Pharmbills we provide all-in-one staffing solutions for your business to elevate your back office management while saving money across the HR function.
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Benefits of Back-Office Outstaffing for Healthcare Providers

We offer accurate and timely accounts payable services to healthcare providers throughout the US
Cost savings

Back-office outstaffing can significantly reduce labor costs for healthcare providers. By outsourcing administrative tasks, they can avoid the expenses associated with hiring and training full-time employees. Outstaffing allows healthcare providers to pay only for the specific services they require, resulting in substantial cost savings.

Enhanced operational efficiency

Outsourcing back-office functions allows healthcare providers to streamline their operations and improve efficiency. By delegating administrative tasks to specialized professionals, healthcare providers can ensure that these functions are handled by experts with the necessary skills and knowledge. This enables healthcare providers to focus on their core competencies and provide quality patient care.

Access to specialized expertise

Back-office outstaffing offers healthcare providers access to a broader range of specialized expertise. They can tap into the knowledge and experience of professionals who are well-versed in healthcare administration, medical billing, coding, compliance, data management, and other critical areas. This ensures that healthcare providers receive high-quality support in areas that are not their primary focus.

Scalability and flexibility

Healthcare providers often experience fluctuations in their administrative workload. Back-office outstaffing provides the flexibility to quickly scale up or down the outsourced workforce based on demand. During busy periods, additional staff can be readily deployed, and during quieter times, resources can be scaled back. This flexibility allows healthcare providers to efficiently manage their resources and maintain optimal operational levels.

Focus on core competencies

By outsourcing back-office functions, healthcare providers can concentrate on their core competencies, such as patient care, medical research, and treatment innovations. They can allocate more time and resources to improving the quality of healthcare services, developing new treatment methodologies, and enhancing patient outcomes. This ultimately leads to a more patient-centric approach and increased overall satisfaction.

Reduced administrative burden

Administrative tasks can be time-consuming and often take healthcare providers away from their primary responsibilities. Back-office outstaffing alleviates this burden by transferring administrative tasks to dedicated professionals. This allows healthcare providers to dedicate more time and energy to patient care, medical decision-making, and strategic planning.

Improved compliance and data security

Compliance with healthcare regulations and data security are critical concerns for healthcare providers. Back-office outstaffing can help ensure compliance by working with professionals who have a deep understanding of healthcare regulations and privacy laws. Outsourcing to reliable partners with robust security measures and protocols can enhance data protection and mitigate the risk of breaches.

Why Outstaff Accounts Payable Services with Pharmbills?

Here are some reasons why clients love working with Pharmbills:
Flat Rate Per Hour

Transparency, fairness, and flexibility 
while providing employers with greater control over project costs.

One-Time Start-Up Desk Fee

Cost savings, flexibility, networking opportunities, access to resources, and a collaborative environment for entrepreneurs

No Overhead Costs

Higher profitability, flexibility, lower risk, competitive pricing

No Additional or Hidden Fees

Transparent pricing. Trustworthy and straightforward business experience

90 days satisfaction guarantee

Opportunity to try our services risk-free

Pro management team for no cost

Achieve your business goals and boost profitability without necessarily incurring costs.

Pharmbills specializes in working with

Testimonials

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S. Kravetz
Chief Operations Officer

“We had a problem sourcing and retaining professional, skilled remote talent. Then we started working with Pharmbills and were extremely pleased that they delivered what they promised: smart, motivated people. As a result of having dedicated Pharmbills ​teams that mesh well with our culture, we’ve been able to markedly improve our collection rates. In just a couple of years, we’ve added a significant number of new team members. When we need to grow, Pharmbills gets the job done quickly and successfully.”

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FAQs

How fast do we start?

Once we sign the contract, our regular hiring period to find a great-fit employee is up to 10 business days from the moment of the request submission.

Do we have training for the newcomers and who will be conducting it?

Prior to being accepted for the interview with the client, all candidates must pass through the internship program which consists of training in business communication, real estate billing, accounts receivable, and accounts payable. Each new client receives an onboarding specialist who will take care of all initial training and the creation of training materials for your business needs.

How long do employees work?

Our average contract length is 12 months. We are oriented for the long-term partnership both with employees and our Clients.

HOW IS WORK OUTPUT MONITORED?

At Pharmbills we use proof of work software technologies, such as activity monitor, screen capture, and task tracking. We also have time tracking payroll software, a diversified reporting system and comprehensive evaluations, including but not limited to workload evaluation and performance evaluation.

What about HIPAA - cyber security

Our SOC cyber security team is safeguarding security 24/7, a top priority. At Pharbmbills, we pride ourselves for following the highest level of HIPAA Compliance: administrative, technical, and physical safeguards, including but not limited to HIPAA Compliance Officer, strict BAA policies, annual audits, and regular trainings on the protection of health information that include the latest updates from the HHS. All of our employees work from secure Microsoft Azure servers with end points and jump points protected by Crowdstrike.

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