24-Hour RCM Takeover: Zero Disruption Transition
Key Results Achieved
15 experienced billers placed within 24-hour deadline
Zero operational downtime during full RCM function transition
Complete RCM stability achieved within first week of deployment
Immediate Action, Zero Disruption
Following initial partnership success, the client faced a new urgent challenge. Their internal RCM team was overwhelmed by growing demand. Backlogs were mounting, performance was declining, and their current BPO vendor couldn't keep pace.
They needed immediate change. With only 24 hours to transition, they contacted Pharmbills.
The client needed 15 experienced billers to take over key revenue cycle operations across multiple facilities. Speed wasn't their only concern. Accuracy, compliance, and continuity were non-negotiable.
They couldn't afford messy handoffs, dropped claims, or communication lapses. They didn't want to exhaust their internal team managing the switch.
They needed immediate change. With only 24 hours to transition, they contacted Pharmbills.
The client needed 15 experienced billers to take over key revenue cycle operations across multiple facilities. Speed wasn't their only concern. Accuracy, compliance, and continuity were non-negotiable.
They couldn't afford messy handoffs, dropped claims, or communication lapses. They didn't want to exhaust their internal team managing the switch.
Our Approach: Structured Speed
We mobilized a full onboarding team and created a transition map that accounted for each hire's skill alignment and readiness, facility-specific complexity and billing volumes, and timing across billing cycles for minimal disruption.
We strategically over-hired to mitigate performance risk, ensuring delivery remained stable even if post-launch adjustments were needed.
The plan worked.
We strategically over-hired to mitigate performance risk, ensuring delivery remained stable even if post-launch adjustments were needed.
The plan worked.
Beyond Crisis Management
Pharmbills solved more than a staffing crisis. We provided systems, leadership, and structure when it mattered most.
Facing an urgent RCM transition? Contact Pharmbills to learn how we can mobilize experienced teams with zero operational disruption.
Facing an urgent RCM transition? Contact Pharmbills to learn how we can mobilize experienced teams with zero operational disruption.
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Brandon Bolnick
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