HOW FAST DO WE START?

Once we sign the contract, our regular hiring period to find a great-fit employee is up to 10 business days from the moment of the request submission.

DO WE HAVE TRAINING FOR THE NEWCOMERS AND WHO WILL BE CONDUCTING IT?

Prior to being accepted for the interview with the client, all candidates must pass through the internship program which consists of training in business communication, real estate billing, accounts receivable, and accounts payable. Each new client receives an onboarding specialist who will take care of all initial training and the creation of training materials for your business needs.

HOW LONG DO EMPLOYEES WORK?

Our average contract length is 12 months. We are oriented for the long-term partnership both with employees and our Clients.

HOW IS WORK OUTPUT MONITORED?

At Pharmbills we use proof of work software technologies, such as activity monitor, screen capture, and task tracking. We also have time tracking payroll software, a diversified reporting system and comprehensive evaluations, including but not limited to workload evaluation and performance evaluation.

WHAT ABOUT HIPAA - CYBER SECURITY

Our SOC cyber security team is safeguarding security 24/7, a top priority. At Pharbmbills, we pride ourselves for following the highest level of HIPAA Compliance: administrative, technical, and physical safeguards, including but not limited to HIPAA Compliance Officer, strict BAA policies, annual audits, and regular trainings on the protection of health information that include the latest updates from the HHS. All of our employees work from secure Microsoft Azure servers with end points and jump points protected by Crowdstrike.

Industries / Healthcare / Long-term care Facilities

BPO Services For Long-Term Care Facilities

Back-office outstaffing for long-term care (LTC) pharmacies provides numerous benefits that contribute to improved efficiency, cost savings, and enhanced service quality. LTC pharmacies face unique challenges in managing their back-office operations, which involve tasks such as medication dispensing, billing and claims processing, inventory management, and regulatory compliance. By leveraging the advantages of outstaffing with Pharmbills, LTC pharmacies can address these challenges effectively.

Solutions

Payroll

Daily, weekly or monthly timesheets
Bonuses and allowances calculation
Employees’ compensation preparation using payroll software
Payroll expenses reporting
New employees’ data entry

Accounts
Payable

Invoice receipt, processing, coding, and payment
Statement, Profit & Loss Reports Review
Bank Statements, Credit Cards, Petty Cash reconciliation
Communication with Clients, Vendors
License, Permits, Insurance submission and renewal

Accounts Receivable

Health Insurance Billing
Aging
Bank Reconciliation
Resident payor source tracking
Census, payments processing

Prior Authorization

Checking statuses of prior authorization forms (calling and checking online)
Calling to request backdates, going through faxes
Checking batches if meds with appropriate rejections were moved there

Data Tracking Analysis/Entry

Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
Type in data provided directly from customers
Verify data by comparing it to source documents
Update existing data
Retrieve data from the database or electronic files as requested

Pharmbills Services To Meet Your Business Process Outsourcing (BPO) Needs

Pharmbills remote workforce solutions have revolutionized on inAt Pharmbills we provide all-in-one staffing solutions for your business to elevate your back office management while saving money across the HR function.

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Benefits of Back-Office Outstaffing for Healthcare Providers

We offer accurate and timely accounts payable services to healthcare providers throughout the US

Cost savings

Pharmbills services allows LTC pharmacies to reduce overhead costs associated with hiring and training full-time employees. Instead of maintaining an in-house team for back-office operations, pharmacies can outsource these tasks to Pharmbills. This eliminates the need for additional office space, equipment, and employee benefits, resulting in significant cost savings.

Streamlined processes and improved efficiency

Pharmbills employ standardized processes and advanced technology solutions to streamline back-office operations. By leveraging these optimized workflows and systems, LTC pharmacies can benefit from improved efficiency, reduced errors, and faster turnaround times for medication dispensing, billing, and claims processing. This can lead to improved operational performance and better adherence to regulatory requirements.

Access to specialized expertise

Pharmbills provides LTC pharmacies with access to a pool of skilled professionals who specialize in pharmacy operations. These experts have in-depth knowledge of industry best practices, regulations, and technology solutions. By partnering with Pharmbills, LTC pharmacies can tap into this expertise and benefit from improved efficiency and accuracy in their back-office processes.

Scalability and flexibility

Pharmbills offers healthcare billing companies the ability to scale their operations up or down based on their current needs. During periods of high demand, such as when there are new client acquisitions or increased workload, Pharmbills can quickly provide additional resources to handle the increased volume. Conversely, during slower periods, the company can scale back its outsourced staff, ensuring optimal resource allocation and cost-efficiency.

Focus on core competencies

By outsourcing back-office functions, healthcare billing companies can free up their internal resources and focus on their core competencies. Instead of spending time and effort on administrative tasks, companies can direct their attention towards strategic initiatives, business development, and improving client relationships. This enables them to enhance their competitive advantage, innovate, and stay ahead in the dynamic healthcare industry.

Risk mitigation and compliance

Compliance with complex healthcare regulations is of utmost importance in the billing industry. By partnering with Pharmbills, companies will reduce their compliance risks and ensure adherence to all relevant regulations, such as HIPAA (Health Insurance Portability and Accountability Act). Pharmbills has a deep understanding of compliance requirements, data security measures, and privacy protocols, minimizing the risk of penalties, legal issues, or data breaches.

Why outstaff back-office for Long-term care facilities with Pharmbills?

Flat rate per hour

One-Time 
Start-Up Desk Fee

No Overhead 
Costs

No Additional 
or Hidden Fees

90 days satisfaction guarantee

Pro management team for no cost

Pharmbills specializes in working With

Clients Testimonials

S.Kravetz

Chief Operations Officer

We had a problem sourcing and retaining professional, skilled remote talent. Then we started working with Pharmbills and were extremely pleased that they delivered what they promised: smart, motivated people. As a result of having dedicated Pharmbills teams that mesh well with our culture, we’ve been able to markedly improve our collection rates. In just a couple of years, we’ve added a significant number of new team members. When we need to grow, Pharmbills gets the job done quickly and successfully

T. Dershowitz

Senior Controller

It’s always great when you can partner with a service provider who shares your values for top quality work and excellent customer service. In the 2 years we’ve been working with Pharmbills, we’ve expanded our remote workforce by about 6 times what it was when we started. Having such excellent customer service support makes it seamless and incredibly valuable when we need to handle changes and general development. It’s almost like our Pharmbills team works in our building! When we need to grow, they are always ready and we never miss a beat.

M. Lax

Revenue Cycle Manager

One of our biggest challenges was being able to scale rapidly and train new accounts receivables offsite workers to support rapid growth. Pharmbills has done a terrific job solving these issues and are great people to work with.

Courtney Potten

Senior Accounts Receivable Supervisor

After a month of training on insurance, Pharmbills now excellently handles the assigned tasks without the need for supervision. They select knowledgeable staff to be onboarded, making the process easier for the client. Their hard work and exceptional skills make them reliable partners.