Each of our Client Service Managers oversees a cohort of client teams and are in frequent contact with our client leads. Providing concierge level service, our CSM’s are always available to solve issues expeditiously.
“Bring it every day”
Take pride in the quality of everything you do. Work with a sense of urgency to get things done with the highest level of excellence. Be tenacious about accuracy and precision. Make the most of each day by approaching every task with energy, purpose, and enthusiasm.
“We’re on it!”
Be relentless about solving problems and commit to finding the best solutions. Anticipate scenarios before they arise and be ready to implement your action plans when needed. Preventing issues is always more effective than fixing them. Learn from every experience and find ways to get things done better, faster, and more efficiently.
“How can I help?”
Our customers always come first-they are the bedrock of our success. Acknowledge and respond to customer questions and concerns quickly and professionally. Keep clients continuously updated on the status of outstanding issues and confirm when a task has been completed. Prompt follow up is a key indicator of superior service.
“Keep it clear and simple”
Clear thinking leads to clear, simple communication, successful collaboration and results.
Listen to understand. Discuss expectations upfront to avoid misunderstanding.
Be present and engaged. Provide simple and complete instructions. End all meetings with clearly understood action items, responsibilities, and due dates.
“Count on us”
Our accountability to our clients and to each other is about earning trust. We do what we say we’re going to do, when we say we’re going to do it. We earn our customers’ and colleagues’ trust when we are true to our word.